Privacy Policy

Who We Are

The data controller for this website is:

• Business name: Premium Floors – Radek Sobolewski
• Trading as: Premium Floors
• Base location: Doncaster, South Yorkshire, England
• Email: info@premiumfloors.uk
• Phone / WhatsApp: +44 07467 949 988

Information We Collect

We collect personal information only when you voluntarily provide it to us, primarily through our website contact form. This may include:

• Identity data: first name and last name
• Contact data: email address and telephone number
• Project data: location, project type, and any details you share in your message
• Technical data: IP address, browser type, and pages visited (collected automatically via standard web server logs)

We do not collect payment or financial information through this website. We do not use tracking cookies or third-party advertising trackers.

How We Use Your Information

We use the personal information you provide solely to:

• Respond to your enquiry and provide a quote or project consultation
• Communicate with you regarding your project
• Fulfil any contract entered into for tiling or flooring services
• Comply with legal obligations (e.g. invoicing, tax records)

We will never sell, rent, or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Legitimate interests – to respond to enquiries you initiate and manage our business relationships
• Contract performance – to fulfil obligations when you engage our services
• Legal obligation – to comply with applicable laws and regulations

Contact Form & Third-Party Processor

Our website contact form is processed by Formspree (formspree.io), a third-party form submission service. When you submit the form, your data is transmitted to and stored by Formspree on our behalf. Formspree acts as a data processor and is bound by its own privacy and security policies.

You can review Formspree’s privacy policy at formspree.io/legal/privacy-policy.

We use the data submitted only to respond to your project enquiry and do not store it beyond what is necessary for this purpose.

Cookies

This website uses no marketing or tracking cookies. We use Google Fonts, loaded from Google’s servers, which may result in your IP address being transmitted to Google as part of the font request. For more information, see Google’s Privacy Policy.

No cookie consent banner is displayed because we do not set any non-essential cookies.

Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, and in accordance with our legal obligations:

• Enquiries not leading to a project: deleted within 12 months of last contact
• Client project records: retained for up to 7 years for legal and tax compliance purposes
• Server log data: retained for up to 90 days

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access – to request a copy of the data we hold about you
• Right to rectification – to request correction of inaccurate data
• Right to erasure – to request deletion of your data (“right to be forgotten”)
• Right to restriction – to request we limit how we use your data
• Right to data portability – to receive your data in a portable format
• Right to object – to object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page, with the “Last updated” date revised accordingly. We encourage you to review this policy periodically.

Contact & Complaints

For any privacy-related questions, requests, or concerns, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority: